#045: 5 Ways to Lose Clients [Podcast]

Listen to this episode

5 Ways to Lose Clients Podcast

Losing a relationship is a lot easier than gaining one. This session is not only about how to lose a client, but it can easily apply to losing a friend, or some other important relationship. But don’t worry, I am going to show you how to avoid these mistakes so that it doesn’t happen to you.

Session Summary

  • Step to Success: Just as steps are necessary in a dance, there are steps to success in your life and business. In this segment, we discuss a step in the form of an app, a book, or a concept that will help you move forward. Today’s step is taking a short 5 minutes and do nothing. Let your mind wander. You’ll be more productive if you allow yourself to take some breaks. Check out this article from CNN on the surprising benefits of doing nothing.
  • Dancer’s Dialect: Fresh vs Wack in Breakdancing
    • What’s Wack in Dance and Other Things
      1. Being more concerned with how you look in dance class as opposed to how hard you’re working.
      2. Being a drain on other people : Someone who I will call Mortimer always has an agenda when he calls and feels entitled to monopolize your time and creative resources.  Don’t be a Mortimer.
      3. Constantly interrupting other people.
    • What’s fresh to me in dance and other things
      1. Cross cipro generic online training (my latest obsession is  Hot Yoga)
      2. Having meaningful thought provoking conversations
      3. Tempura Green Beans at Veggie Grill–If you want a substitute for french fries, this is it.
  • Freestyle Flow: My friend Grace showed me “Grace in Action” when we got rear ended by an elderly gentleman while out and about in Newport Beach, CA (MANY years ago).
  • Feature Presentation: Here are 5 Ways To Lose Clients
    • 1. Don’t follow up with them.  Solution: Use a project management system or CRM (a customer relationship management tool).
      2. Insult what they do. One of the managers at the gym I was checking out discounted that dance wasn’t really training. Hmmmm. I could’ve told him a thing or two but I didn’t want to waste my breath.  Solution: Acknowledge their achievements.
      3. Mumble your sentences. Don’t communicate clearly. Solution: Communicate clearly.
      4. You don’t express gratitude toward them. Solution: Verbally thank them or send them a card or an email.
      5. You complain to them and/or make excuses. Solution: Positive communication.

Links From This Session

Do’s and Don’ts of Cross Training

Article on Meaningful Conversations

Article on The Surprising Benefits of Doing Nothing

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About the author, Annett

Annett Bone is the creator and host of The DancePreneuring Studio where she guides her listeners on a journey of transformation inspired by dance, life, and business. The podcast is a reflection of her personal adventure overcoming her fears and returning to her passion for dance after a 20+ year hiatus, the lessons that she has learned along the way, and proving that it’s never too late to be great.

2 Comments

  1. grace young on November 25, 2015 at 10:17 AM

    Love this!!!!!!!!! I’m going to obsessively listen to the rest of your podcasts now that I finally understand what they are, LOL. Thanks for pushing me to the next level of understanding tech, Annett!

    I totally agree with everything you said about keeping and losing clients. It is a shame that there is not more training when sales people are hired at many of those gyms. The ignorance level is off the charts. How can anyone say that dance is not a workout? They have obviously never seen us or anyone at a class. Maybe he should just look at a photo of a dancer (Misty Copeland would be a good one.) You are the bigger person by far, and smarter!!!!!!!!!!

    I remember that day clearly, although you are so sweet to not mention the expletive that I’m pretty sure spewed forth from me when it happened! And after all, he was SO cute and confused, I don’t know how anyone could ever be upset with him. His son was SO nice–I remember waiting for him to pick us up and he rolled up in my dream Mercedes!!!!!!!!!! I can only say that any calm under pressure all comes from the excellent example shown to me my whole life with Dad. He never lost it–always cool and level headed and ready to remedy the situation (SNAFU as he always called it.) If I can only be a smidge of what he was….. then my life will be pretty much complete. Patience, love and understanding have interesting ways of infusing into one’s being and manifesting hopefully at the right time.

    • Annett Bone on November 28, 2015 at 10:38 AM

      Thanks Grace! I really appreciate your feedback : ) You crack me up as usual! Technology is a good thing lol

      Yes, how can anyone say that dance is not a workout? If only they knew what it took, right?

      I have to agree with you, your Dad was a stellar example of calm under pressure. I don’t recall a time that I had ever seen him perturbed. He was so sweet.

      I am so excited for you and all the great things that are going to be transpiring in the next few months. Yay!

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